8l9 Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how 8l9 ("we", "us", "our") collects, processes, stores, shares, and protects personal information relating to users ("you", "your") of the 8l9 online casino and sports betting platform at https://8l9.pro (the "Platform"). It applies to all services offered through the Platform, including account registration, deposits and withdrawals, sports betting, casino gaming, and customer support interactions.

By creating an account on the 8l9 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please do not use the Platform.

8l9 is committed to handling your personal data responsibly. We collect only the information that is necessary for the legitimate operation of our services, and we do not sell your personal data to third parties for marketing purposes.

Our Privacy Commitments

1. Information We Collect

8l9 collects personal information through several channels: directly from you during registration and use of the Platform, automatically through your device and browser, and from third-party service providers involved in payment processing and identity verification.

1.1 Information You Provide Directly

The following categories of data are collected when you register or interact with 8l9:

• Identity data: Full name, date of birth, gender, and National Identity Document (NID) number or passport number for KYC verification.
• Contact data: Registered mobile phone number, email address, and residential address (city, district, division) within Bangladesh.
• Account credentials: Username and encrypted password hash. 8l9 does not store your password in plain text.
• Payment data: bKash, Nagad, Rocket, or Upay account numbers associated with your registered wallet. Bank account details where bank transfer is used. Transaction references and amounts.
• KYC documents: Copies of NID, passport, or utility bills submitted during identity verification. These are stored securely and used solely for verification purposes.
• Support communications: The content of emails, chat messages, and support tickets you send to 8l9, including any attachments you provide.
• Voluntary profile data: Any optional preferences or communications settings you configure within your Account.

1.2 Information Collected Automatically

When you access the 8l9 Platform, our servers and analytics systems automatically collect the following technical data:

• Device data: Device type, operating system, browser type and version, screen resolution, and device identifiers.
• Network data: IP address, approximate geographic location derived from IP, and mobile network operator.
• Usage data: Pages visited, games played, betting markets accessed, session duration, click patterns, and navigation paths within the Platform.
• Cookie data: Session cookies, persistent cookies, and similar tracking technologies as described in Section 6 of this Policy.
• Transaction logs: A full audit trail of deposits, withdrawals, wagers placed, game outcomes, and bonus activity associated with your Account.

1.3 Information from Third Parties

In certain circumstances, 8l9 may receive personal data about you from third-party sources, including payment service providers (bKash, Nagad, Rocket, Upay), identity verification partners, fraud prevention services, and our game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi). Such data is used only to the extent necessary to deliver, secure, and improve the services you have requested.

2. How We Use Your Information

8l9 processes your personal data only where we have a lawful basis to do so. The primary purposes for which we use your data are as follows:

• Account creation and management: To register your Account, verify your identity and age (21+), maintain your account settings, and provide you with access to the Platform's full range of services.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, to reconcile transaction records, and to detect and prevent payment fraud.
• Service delivery: To provide casino games, sports betting markets, live dealer tables, and instant-win products, and to record the outcomes of all wagers accurately in your transaction history.
• Legal and regulatory compliance: To meet our obligations under applicable law, including Know Your Customer (KYC) requirements, anti-money laundering (AML) screening, and the retention of financial records for the legally required period.
• Responsible gaming: To monitor your gameplay patterns for indicators of problem gambling, to enforce any responsible gaming limits or self-exclusion orders you have requested, and to fulfil our duty of care obligations.
• Security and fraud prevention: To detect, investigate, and prevent fraud, account takeover attempts, bonus abuse, money laundering, and other prohibited conduct as described in the 8l9 Terms & Conditions.
• Customer support: To respond to your enquiries, complaints, and support requests, and to maintain a record of communications for quality assurance and dispute resolution purposes.
• Platform improvement: To analyse aggregated usage data and improve the design, performance, and content of the Platform. Individual usage data used for this purpose is anonymised or pseudonymised where possible.
• Marketing communications: To send you promotional offers, bonus notifications, and seasonal promotions (such as BPL cricket season offers, Eid promotions, or Pohela Boishakh specials) via SMS or email, where you have given your consent to receive such communications. You may opt out at any time by contacting [email protected].

3. Sharing Your Information

8l9 does not sell your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for each stated purpose:

• Payment providers: Your payment account details and transaction data are shared with bKash, Nagad, Rocket, Upay, and partner banks solely to process your deposits and withdrawals. Each payment provider operates under its own privacy policy and data security standards.
• Identity verification partners: Your KYC documents and identity data may be shared with trusted third-party identity verification services to confirm your age and identity as required under our KYC policy.
• Game content providers: When you play games from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, or other content partners, your Player ID and game session data are transmitted to those providers to render the game and record outcomes. These providers are contractually bound to use this data only for game delivery purposes.
• Fraud and AML screening: We may share data with third-party fraud prevention and anti-money laundering screening services to fulfil our legal obligations and protect the integrity of the Platform.
• Legal authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are required to do so by applicable law, court order, or a lawful request from a competent authority. We will notify you of such a disclosure unless we are legally prohibited from doing so.
• Business transfers: In the event that 8l9 undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and your rights in relation to it.

4. Data Retention

8l9 retains your personal data for as long as your Account remains active and for a reasonable period thereafter, or for as long as required to fulfil the legal and regulatory obligations described in this Policy.

The following general retention periods apply:

• Account and identity data: Retained for the lifetime of your Account and for a minimum of 5 years following Account closure, to meet AML and financial record-keeping obligations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, in accordance with applicable financial record-keeping requirements.
• KYC documents: Retained for the lifetime of your Account and for a minimum of 5 years following Account closure. Securely deleted thereafter unless a longer period is required by law.
• Support communications: Retained for a minimum of 2 years from the date of last communication, to support dispute resolution and quality assurance.
• Marketing consent records: Retained for as long as you remain subscribed to marketing communications, and for 1 year following any opt-out, as evidence of consent management.
• Technical and usage logs: Retained for up to 12 months from collection, after which they are aggregated and anonymised for analytical purposes.

When personal data is no longer required for any of the purposes described above, 8l9 will securely delete or anonymise it using industry-standard data destruction methods. Anonymised data that cannot be re-linked to an individual may be retained indefinitely for analytical purposes.

5. Cookies and Tracking Technologies

The 8l9 Platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure user experience. Cookies are small text files stored on your device when you visit the Platform. They allow us to recognise your browser, maintain your session, and remember your preferences across visits.

The types of cookies used by 8l9 are as follows:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in during a betting session. They cannot be disabled without breaking the Platform's core functionality.
• Functional cookies: Used to remember your language preference, display settings, and responsible gaming configurations. Disabling these may reduce your Platform experience.
• Analytics cookies: Used to collect anonymised data about how users navigate the Platform, which pages are most visited, and where errors occur. This data is used to improve the Platform's design and performance.
• Security cookies: Used to detect fraudulent login attempts, bot activity, and other security threats. These are essential for the protection of your Account.

6. Your Privacy Rights

As a user of the 8l9 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Request" and a description of your request. We will respond within 14 business days.

• Right of access: You have the right to request a copy of all personal data that 8l9 holds about you, free of charge, in a readable format. We will provide this within 14 business days of a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may update basic profile information directly within your Account settings.
• Right to erasure: You may request that 8l9 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records as described in Section 4.
• Right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where our processing is based on your consent (for example, marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.
• Right to object: You have the right to object to processing of your personal data for direct marketing purposes at any time, with immediate effect.

7. Data Security

8l9 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our key security measures include:

While 8l9 takes every reasonable precaution to protect your data, no online system is entirely immune to risk. You are also responsible for keeping your Account credentials secure and for logging out of your Account when using shared or public devices. If you suspect a security breach affecting your Account, please contact [email protected] immediately.

8. Minors and Age Restriction

The 8l9 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will immediately close the associated Account and securely delete all related personal data.

If you believe that a person under 21 has registered an Account on the 8l9 Platform, please contact us immediately at [email protected]. We take underage gambling extremely seriously and cooperate fully with any lawful investigation relating to such incidents.

9. Changes to This Privacy Policy

8l9 may update this Privacy Policy from time to time to reflect changes in our services, applicable law, or industry best practices. When we make a material change to this Policy, we will update the "Last Updated" date at the top of this page and notify registered users by email or through an on-site notification.

Your continued use of the 8l9 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

10. Contact and Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 8l9 processes your personal data, please contact our privacy team using the details below. We are committed to resolving all privacy enquiries promptly and transparently.

For urgent security concerns such as suspected unauthorised access to your Account, please use the same email address with the subject line "Security Alert" and we will prioritise your request accordingly.